Initially, while this e-mail will not be supposed as being a response towards the remarks you only submitted, it does verify we have received your comments and also have assigned a reference number, which you see under.
I traveled extremely just lately on one of your planes, I have often been happy nevertheless, this knowledge left me Using the concern, “Why must I take advantage of this airline?â€. I still left L.A. to fly to Phoenix I used to be returning house following caring for my sister and required to get household without delay mainly because my husband was hurt in your house. Prior to the plane still left there have been Laptop problems and after we landed the ramp wouldn’t open up we needed to be “towed †to a different gate. “We didn't disembark with the aircraft right up until the final call for my up coming flight. I understand that there are actually complications that take place although the service was Lower than benchmarks. At no time did anybody say we've been sorry, other than the pilot stated, “Effectively I don’t know what to state issues materialize, I suppose sorry would be excellent.
To date you've got created us lose 24 hours of our holiday vacation We work hard for day off operate and of one's days have brought about us achieving our vacation spot A person Whole Working day Later. Not a content client and may spread the term.
I would like an individual to phone me concerning the 3 worst consumer service calls I have at any time had now. Electronic mail me first For the reason that consultant stated I'm able to only get it done in producing. #flysouthwest. #behelpfulfail
The purple tape to acquire a response a couple of true messed up trip from start off to finish is horrible. I have already been attempting to get a response from AA although the run all-around is exactly what AA wants so you might quit..GUESS WHAT ? i dont give up easily. so AA i await your respond to.
I've a request reference selection 14716375252 from the vacation taken very last Nov. I would like to know the businesses reaction.
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Hello American Airways, I don’t Imagine it's nutritious to carry it in: So I'd the worst expertise at any time, flying this time in the course of my vacation to Big apple on 1169 flight DFW LGA five/8/sixteen. To begin with, I'd seat 22A or something, and suddenly I am despatched right down to the bottom in the plane to seat 30. I don’t know what number of visits the plane had accumulated, but I must reported which i couldn't do the rest but look forward to the vacation to finish to vomite (the scent was Awful) couldn't try to eat, or maybe snooze in the slightest degree- and I was not the sole just one struggling from that. Moreover, I know that you experienced new education flight attendants on board, but was also the pilot?
my flight 5151 from savannah to charlotte 405pm was delayed for four 1/2 several hours that has a flat tire no tire for the savannah airport to fix it so we needed to look ahead to the following battle from charlotte to carry the tire to us after which you can we had to wait once again for an additional flight to carry the Resource to maintenance the tire . we had been explained to to create our on reservation For brand spanking new tickets and yet whenever we termed in there was no data of a delay my aggravation level is overwhelmed, laura a AA worker attempted to help and bought extremely annoyance since she had a hard time placing me and my household together I was instructed to have a seat and she or he would attempt later on just after helping other client at that point I felt like I did not matter right after emotion that I was not important I ask for two meal ticket so we could eat for the reason that if flight wasn't delayed I would've be residence for meal at 7pm in Cleveland ohio I haven't taken this airline in advance of please help it become suitable and substitute two round vacation ticket
I'm sorry to declare that our encounter in the AA counter in Newark was under stellar – Of The 2 shopper service reps for the counter helping passengers examining in, 1 committed her time for you to ONLY First-class travellers, and the opposite woman appeared to do as small as is possible – also fast paced worrying about what All people else was undertaking – all except what she could possibly be carrying out! As the road grew more time, the fewer fascinated she became, and her attitude was horrific – It took us considerably less the perfect time to get to your Airport than it did standing in line to examine in! (above an hour or so with only 4 people before us). By the point we stepped up to the counter – a new representative obtained on board – we needed to “relaxed ourselves down†– you can visualize how another forty or so people today started to sense at the rear of us! When you continuously strive to tell us, you “treatment†regarding the passenger, which unique could use a bit of attitude adjustment – or discover her another place!
I can't realize why I Clicking Here can not have the opportunity to select a seat on flight #1848 from DFW to Bos affirmation LGGSNS
I love AA but be sure to make sure they guarantee things like the enjoyment and also other issues are extensively checked…..especially for the lengthy haul.
However resulting from weather conditions I used to be unable to get out on the tri cities by the due date this past 7 days. Having said that I'm quite disappointed with American Airways consumer service.
Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.